What is a Smart Zone?

DEDICATED LOADING

Smart Zones are spaces along the curb dedicated to loading and unloading for certain hours of the day.

 

CONVENIENT

They are clearly marked with signage, and drivers use a mobile app (Coord Driver) to see real-time Smart Zone locations and availability.  As they approach their destinations, drivers can hold and then book time in a Smart Zone.

Fees apply to use a Smart Zone. The rates for Smart Zones in West Palm Beach are as follows: 

 
15 Minutes - $1.00 - $2.50
30 Minutes - $2.00 - $5.00
1 Hour  - $4.00 - $10.00
2 Hours - $8.00 - $15.00
 

SAFE

Smart Zones are designed to provide delivery drivers with the information and incentives to load in locations where it is safe and permitted. 

If you're a delivery driver, download the app here:

Driver App Download

If you're a fleet manager, sign up here:

Fleet Sign Up
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fleet - logo

Benefits of Smart Zones

Well-managed curb access for delivery vehicle drivers promotes the economic vitality of commercial areas by making it easier for businesses to receive supplies and fulfill customer requests for deliveries, all while improving the experience for customers who visit the area.

EFFICIENCY

Minimize time taken for pick-ups & deliveries by routing to appropriate curb spaces

SAFETY

Reduce incidence of safety and congestion hazards (e.g., double parking) by using designated loading zones

COMPLIANCE 

Reduce tickets and tows by parking and loading legally

Smart Zone Locations and Hours

WPB Map (9)

How to use a Smart Zone

Download Driver app

1. Get the Coord Driver App

Download the Coord Driver app.

Sign up for a Driver account

2. Sign up & create an account

Driver provides license plate number, industry, vehicle type and vehicle length so we can show you Smart Zones with room for your specific vehicle.

Find & select a zone

3. Find & select a Zone

View zone locations and availability.  If there is a Smart Zone near your destination, tap "Go Here" and begin routing to it.

Route to the Zone

4. Route to Zone

When you are 5 minutes away, place your hold on an available Smart Zone.  Your hold lasts 5 minutes while you travel to the Smart Zone.  

Confirm arrival

5. Confirm arrival

Confirm your arrival at the Smart Zone (look for street signs like the one you'll see in the app). Select the amount of time needed to complete your task and book the zone.

Pay for the Space

6. Pay for the Space

Confirm your credit card, or your company's credit card details and account if they're paying for your Smart Zone loading, and then book the space.

Monitor and Extend Time

7. Monitor & extend time

Extend your booking as needed and pay for your added time. When you're done with your delivery, select "End Booking" so someone else can use the space!

If your space is taken

8. If your space is taken...

It shouldn't happen often, but there may be times when a vehicle is parking in the Smart Zone you booked. 

If they're not leaving soon and you need to find a nearby loading space, select "Spot Taken? Alert Enforcement." The app will notify enforcement and show you all nearby Smart Zones and traditional loading zones.

Download the app to get started

Improve your deliveries or service calls in West Palm Beach!

Download the App

Getting started

I run a business or oversee a fleet of vehicles that serves West Palm Beach. How do I get involved in this program?

Go here to register your fleet, enter in the license plates of the drivers in your fleet and add payment information. You'll then have an invite code to send to all your drivers so they can register under your account!

I am a driver and do deliveries as part of my profession. How do I get access to Smart Zones in West Palm Beach?

Are you part of a fleet and will your fleet be paying for your Smart Zone loading activity? If so, have your fleet manager sign up here and they'll send you an invite code to use on sign up.

If you're an individual driver/contractor, you can download the Coord Driver app here.

What types of drivers are allowed to use Smart Zones?

West Palm Beach’s Smart Zones are for drivers that are actively loading and unloading goods or picking up or dropping off goods. This program is designed to more efficiently manage space for traditional commercial vehicles and trucks (e.g., beer delivery, grocery delivery, parcel delivery)


Private individuals parking for shopping, visiting a restaurant, or going to work are not allowed to use these zones.

Which license plates do I need to enter at signup—the tractor/cab or the trailer?

You only need to enter the license plate(s) of the tractor/cab when setting up an account.

What are the black round dots on the ground in the Smart Zones?

These are low-cost curb occupancy sensors. As part of the pilot in West Palm Beach, Coord is testing these sensors to determine if they might be helpful optional components of a Smart Zone program.

Booking a Smart Zone

I want to book a Smart Zone for tomorrow when I plan to do a delivery. Can I make an advance reservation?

Smart Zones are not reservable far in advance and can only be held when you are a short distance away. This is to make sure that Smart Zones are being used efficiently and when they’re needed. So, even if you’re a little early or late to your delivery, you don’t have to worry about a reservation you made yesterday. 


Not having preset reservations also means you have the flexibility to extend your booking in-app because there isn’t another driver who has already reserved the time following your booking. 

Do I have to pay to book a Smart Zone?

Yes. The rates for deliveries in Smart Zones are:

  • 15 Minutes - $1.00 - $2.50
  • 30 Minutes - $2.00 - $5.00
  • 1 Hour  - $4.00 - $10.00
  • 2 Hours - $8.00 - $15.00

Please make sure only to use Smart Zones you have booked and not to overstay your booked time.  Doing so means the next driver cannot get the space when he or she needs it and puts you at risk of a citation.

I didn't hold a Smart Zone in advance, but I'm here now and it's empty. I'd like to use the Smart Zone. What do I do?

 

You are welcome to book a Smart Zone when you arrive instead of on your way. Just make sure to book it using the Coord Driver app.


If you try to book a Smart Zone and it is showing up as unavailable, that is because another vehicle is already on its way to this Smart Zone and has held it for five minutes using the Coord Driver app. Please use the Coord Driver app to find another available Smart Zone nearby. Using this Smart Zone would prevent the driver who just held it from having that hold honored and puts you at risk of receiving a citation.

How can I track how much time is left in my booking?

In the app, a countdown clock will show how much time is left on a booking. In addition, a driver will receive a notification when 10% of the booked time is remaining (e.g., a notification at 13.5 minutes into a 15-minute booking, and 1 hour 48 minutes into a 2-hour booking). At any time a driver can extend his or her booking up to any maximum time limits set by the city.

I drive for a fleet and don’t drive the same vehicle everyday. Can I alternate between multiple license plates when using Coord Driver?

Yes, you can swap license plates between bookings. The first time you open Coord Driver each day you will be prompted to select the license plate you are using that day. You can also change the license plate you are booking with at any time by going to the app menu.

Contact

Need help and don't see your question answered on this page?

Contact us at wpbsmartzones@coord.com. We'll get back to you soon!