Park Omaha's Smart Zone Pilot

The City of Omaha and Park Omaha are excited to pilot a new type of loading zone, called a Smart Zone, in several busy areas of the city. Park Omaha is partnering with Coord to pilot these zones starting in September 2020.

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What is a Smart Zone?

SAFE

Smart Zones are designed to provide delivery and service vehicle drivers with the information and incentives to load in locations where it is safe and permitted.

DEDICATED LOADING

Smart Zones are spaces along the curb dedicated to loading and unloading for certain hours of the day.

CONVENIENT

They are clearly marked with signage, and drivers use a mobile app (Coord Driver) to see real-time Smart Zone locations and availability. As they approach their destinations, drivers can hold and then book time in a Smart Zone.

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Benefits of Smart Zones

Well-managed curb access for delivery vehicle drivers promotes the economic vitality of commercial areas by making it easier for businesses to receive supplies and fulfill customer requests for deliveries, all while improving the experience for customers who visit the area.

EFFICIENCY

Minimize time taken for pick-ups & deliveries by routing to appropriate curb spaces

SAFETY

Reduce incidence of safety and congestion hazards (e.g., double parking) by using designated loading zones

COMPLIANCE

Reduce tickets and tows by parking and loading legally

How to use a Smart Zone

1. Get the Coord Driver App

Download the Coord Driver App for iPhone or Android.

2. Sign up & create an account

Provide your license plate number, industry, vehicle type and vehicle length so we can show you Smart Zones with room for your specific vehicle.

3. Find & select a Zone

View zone locations and availability. If there is a Smart Zone near your destination, tap "Go Here" and begin routing to it.

4. Route to Zone

When you are 5 minutes away, place your hold on an available Smart Zone. Your hold lasts 5 minutes while you travel to the Smart Zone.

5. Confirm arrival

Confirm your arrival at the Smart Zone (look for street signs like the one you'll see in the app). Select the amount of time needed to complete your task and book the zone.

6. Monitor & extend time

Extend your booking as needed. When you're done with your delivery, select "Finish Delivery" so someone else can use the space!

7. If your space is taken...

It shouldn't happen often, but there may be times when a vehicle is parking in the Smart Zone you booked.

If they're not leaving soon and you need to find a nearby loading space, cancel your booking and select "Smart Zone was Taken." The app will notify enforcement and show you all nearby Smart Zones and traditional loading zones.

Getting started

I run a business or oversee a fleet of vehicles that serves Omaha. How do I get involved in this program?

Email omahasmartzones@coord.com to let Coord know what type of fleet or business you are and we’ll help get you set up.

I am a driver and do deliveries as part of my profession. How do I get access to Smart Zones in Omaha?

You can sign up for the invite list in the app here. When the app and Smart Zones are live, you'll receive an email with the download link.

What types of drivers are allowed to use Smart Zones?

Omaha’s Smart Zones are for vehicles actively loading or unloading and for business vehicles that need short-term parking while conducting a service call.

The program is designed to create space for:

Traditional commercial trucks (e.g. beer delivery, grocery delivery, parcel delivery)
On-demand drivers picking up or dropping off (e.g., UberEats, DoorDash)
Other business users, such as plumbing vehicles, cleaning services, etc.

Private individuals parking to do their own shopping, visit a restaurant, or go to work are not allowed to use these zones.

Booking a Smart Zone

I want to book a Smart Zone for tomorrow when I plan to do a delivery. Can I make an advance reservation?

Smart Zones are not reservable far in advance and can only be held when you are a short distance away. This is to make sure that Smart Zones are being used efficiently and when they’re needed. So, even if you’re a little early or late to your delivery, you don’t have to worry about a reservation you made yesterday.

Not having preset reservations also means you have the flexibility to extend your booking in-app because there isn’t another driver who has already reserved the time following your booking.

Do I have to pay to book a Smart Zone?

There is no charge to use a Smart Zone in Omaha during this pilot program. Please make sure only to use Smart Zones you have booked and not to overstay your booked time. Doing so means the next driver cannot get the space when he or she needs it and puts you at risk of a citation.

I didn't hold a Smart Zone in advance, but I'm here now and it's empty. I'd like to use the Smart Zone. What do I do?

You are welcome to book a Smart Zone when you arrive instead of on your way. Just make sure to book it using the Coord Driver app.
If you try to book a Smart Zone and it is showing up as unavailable, that is because another vehicle is already on its way to this Smart Zone and has held it for five minutes using the Coord Driver app. Please use the Coord Driver app to find another available Smart Zone nearby. Using this Smart Zone would prevent the driver who just held it from having that hold honored and puts you at risk of receiving a citation.