Mar 31, 2021

Smart Zones Deliver: Full Aspen Case Study

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Dawn Miller

VP, Policy & Partnerships

In November 2020, the City of Aspen and Coord launched a Smart Zone pilot program to better manage the commercial loading in the city’s downtown and address its curb management needs. Eleven popular loading zones, curbside and in alleyways, were converted into Smart Zones. Aspen drivers access these zones using the Coord Driver mobile app, an app that helps drivers find available Smart Zones, reserve space and pay.

 

In its first 100 days, the majority of fleets operating in the city were already using Smart Zones. The program has helped streamline the loading experience in Aspen’s curbside and alley loading zones, and the project team is preparing for a significant program expansion. Read more about our findings and best practices for implementation in Smart Zones Deliver: Aspen Smart Zone Pilot Program, a comprehensive 20-page case study of the first 100 days.

 

Findings

  • Program Adoption
  • Enforcement and Compliance
  • Stakeholder Feedback
  • Impacts on Safety and Congestion
  • Best Practices

 

Evaluation Methods

  • Program data generated from signups and bookings in the Coord system
  • Structured interviews with drivers and fleet managers
  • A fleet manager group feedback session
  • Ongoing feedback from City staff, including both parking managers and enforcement officers
  • Ad hoc feedback from fleet managers and drivers (e.g., emails, phone calls)
  • Coord and the City partnered with transportation consultant Nelson\Nygaard and their subconsultant, IDAX, to do a camera-based evaluation.

 

Download the case study here.

 

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Dawn Miller

VP, Policy & Partnerships

Dawn is Coord’s VP for Policy and Partnerships. She focuses on Coord's work with public agencies. She previously served as Chief of Staff at the New York City Taxi and Limousine Commission (TLC), the City agency that oversees New York City's taxi, car service and ride-hailing industries. Dawn launched TLC’s Research and Evaluation practice, serving as its first director, and worked as a researcher at the Urban Institute in Washington, DC. She lives with her husband and son in Brooklyn and loves parks, bikes, beaches, stoop-sitting and group fitness.